Establishment of a Phone Number to Report Market-Related Complaints During Ramadan

Market Dynamics During Ramadan: Ensuring Consumer Protection in Morocco

During the holy month of Ramadan, national markets experience exceptional dynamics, marked by heightened household demand for essential food products for Iftar meals, in accordance with Moroccan traditions.

To ensure a sufficient and steady supply of staple goods in the markets, authorities have intensified their efforts while strengthening control mechanisms to protect consumers against illegal practices.

In this context, a unified national hotline, 5757, has been established to receive consumer complaints and observations regarding market supply, prices, as well as the quality and safety of food products during Ramadan. This number is accessible from both landlines and mobile phones connected to national networks, allowing citizens to directly contact the complaint reception and monitoring units set up in various provinces and prefectures across the Kingdom.

This initiative is part of the measures adopted in preparation for Ramadan, as announced in a statement from the interministerial committee for monitoring and ensuring market supply and pricing, which met on February 4, 2025. Authorities have made the necessary arrangements in all provinces and prefectures to activate contact numbers and permanent units, providing citizens with a straightforward way to submit their complaints regarding supply, prices, quality, safety, and the preparation, storage, and sale of products.

Citizens can also report cases of fraud, illegal trading practices, acts of unfair competition, or any other infringement requiring intervention from public authorities or competent control services.

Calls to this hotline are charged at the normal rate of a call to a standard landline, according to the caller’s subscription, without any additional fees. This service will be operational every day from 9:00 AM to 6:00 PM throughout the holy month of Ramadan, ensuring the receipt of complaints and fostering better market regulation.