Regional Call Center for Water and Electricity Services Rabat–Salé–Kénitra: Continuous Service and Genuine Proximity to Citizens
The Rabat–Salé–Kénitra Regional Multi-Services Company is continuing to enhance its communication mechanisms with citizens through its Regional Call Center, which has become an essential link between users and intervention teams. This center aims to ensure optimal responsiveness, improve the quality of services, and offer direct and effective support to all residents of the region.
An operational center available without interruption for citizens
The Regional Call Center operates 24/7, allowing citizens to contact services at any time, whether for emergencies related to power outages, water leaks, or inquiries regarding bills and technical services. This constant availability is one of the cornerstones of the company’s commitment to facilitating access to services and strengthening user trust.
A direct response for handling all requests
The center provides direct contact with the company’s teams by receiving complaints and calls from users and directing them to the appropriate technical services. A rigorous follow-up of cases until resolution ensures that citizens have visibility on the status of their requests and receive prompt intervention in urgent situations.
Extensive coverage reaching primary territories of the region
The Regional Call Center covers the entire territory of the Rabat–Salé–Kénitra region, providing services to residents of the provinces of Sidi Kacem, Sidi Slimane, Khemisset, and Kénitra, as well as the prefectures of Rabat, Salé, and Skhirat–Témara. The only areas excluded are those under a delegated management system. This broad coverage ensures a harmonized and accessible service for all citizens in the region.
A single number to simplify communication
The company provides a unique, easy-to-remember number:
080 1000 800
This number allows citizens to contact the center to report a problem or ask questions. A specialized team ensures the reception, guidance, and support of requests from start to resolution, maintaining a professional and rigorous approach.
A precise tracking system to ensure the quality of interventions
The role of the center is not limited to receiving calls; it also relies on a modern system that allows for precise tracking of requests and complaints, ensuring efficient processing and rapid intervention by technical teams in the field. This framework is an essential pillar in improving public services related to water, electricity, and wastewater management, thanks to professional interventions and continuous oversight.
Modern and accessible communication channels
To strengthen its connection with citizens, the company also offers several digital communication channels that provide simple and seamless access to information and services. This initiative is part of a broader strategy aimed at modernizing public services and making them more effective, transparent, and tailored to the needs of users.
