SRM Rabat–Salé–Kénitra: A Awareness Session on Law 31-08 to Strengthen Consumer Protection
On October 28, 2025, the Regional Multi-Service Company Rabat–Salé–Kénitra (SRM-RSK) organized an awareness session focused on Law 31-08 concerning consumer protection.
The event was attended by representatives from the Ministry of Industry and Trade, the Moroccan Consumer Rights Federation (FMDC), and several senior management members from SRM-RSK.
A Meeting Focused on Transparency and Service Quality
This session served as a rich and constructive exchange regarding the main provisions of Law 31-08, which regulates relationships between service providers and consumers.
The discussions emphasized transparency, service quality, and customer satisfaction—values that lie at the heart of SRM’s strategy.
According to the organizers, the goal is to strengthen a culture of responsibility and trust within the company while enhancing relationships with users.
Towards Broad Dissemination Across All Levels of the Company
SRM-RSK plans to extend this awareness initiative to all hierarchical levels, aiming to reach all employees, especially field agents and front office staff.
This approach is designed to ensure the concrete application of the principles of Law 31-08 in daily interactions with citizens, thereby contributing to the continuous improvement of public service quality.
An Exemplary Institutional Collaboration
SRM Rabat–Salé–Kénitra praised the constructive collaboration with the Ministry of Industry and Trade and the FMDC, essential partners in the implementation of an effective consumer protection policy.
This cooperation is part of a national dynamic aimed at strengthening trust between citizens and institutions through awareness and ongoing training initiatives.
