SRM Rabat–Salé–Kénitra: Awareness Session on Law 31-08 to Strengthen Consumer Protection
The Regional Multiservices Company of Rabat–Salé–Kénitra (SRM-RSK) organized an awareness session on October 28, 2025, dedicated to Law 31-08 concerning consumer protection. The event was attended by representatives from the Ministry of Industry and Commerce, the Moroccan Consumer Rights Federation (FMDC), and several senior management members of SRM-RSK.
A Meeting Focused on Transparency and Service Quality
This session provided a rich and constructive exchange regarding the key provisions of Law 31-08, which governs the relationships between service providers and consumers. The discussions emphasized transparency, the quality of service delivered, and customer satisfaction—values that lie at the heart of SRM’s strategy.
According to the organizers, the goal is to strengthen a culture of responsibility and trust within the company while consolidating relationships with users.
Towards a Broad Dissemination Across All Levels of the Company
SRM-RSK plans to extend this awareness initiative to all hierarchical levels, aiming to reach the entire staff, including field agents and front office personnel. This approach seeks to ensure the concrete application of the principles of Law 31-08 in daily interactions with citizens, contributing to a continuous improvement in the quality of public services.
An Exemplary Institutional Collaboration
SRM Rabat–Salé–Kénitra praised the constructive collaboration with the Ministry of Industry and Commerce and the FMDC, essential partners in implementing an effective consumer protection policy. This cooperation is part of a national dynamic aimed at reinforcing trust between citizens and institutions through awareness-raising actions and ongoing training.
