SRM-RSK: Transparency and Accessibility for Quality Public Service
Since its launch in June 2025, the Rabat – Salé – Kénitra Multiservice Regional Company (SRM-RSK) has implemented a proactive communication policy with its users. Now, all planned outages for maintenance or upkeep of distribution networks are systematically communicated to the public through the company’s official social media pages. Each announcement details the date, estimated duration of the work, and the affected neighborhoods, enabling citizens to anticipate and better organize themselves.
Beyond scheduled interventions, SRM-RSK also provides real-time information about unexpected outages resulting from incidents on the distribution network or in the production of drinking water and electricity. This unprecedented level of transparency at the regional level illustrates the company’s commitment to strengthening trust with its users and placing communication at the core of its service quality.
In line with this initiative, SRM-RSK has also produced an educational video designed to help its clients better understand their drinking water and electricity bills. Clearly presented and illustrated with concrete examples, this video explains step by step the various sections and calculation methods, making billing more readable and accessible to all.
https://www.instagram.com/reel/DNVV_AkPzaU/?igsh=MXZjeHM5Z3Z3ZDltMQ==
With these initiatives, SRM-RSK affirms its commitment to modernizing its relationship with users by combining transparency, proximity, and education in the pursuit of an efficient public service that respects citizens.
