World Quality Day: The Souss-Massa Multi-Service Regional Company Reaffirms Its Commitment to Quality Service
On the occasion of World Quality Day, the Souss-Massa Regional Multi-Services Company issued a strong institutional message, affirming its commitment to providing services that meet citizens’ expectations. This commitment is grounded in proximity, active listening, and continuous improvement of user experience.
Quality at the Heart of Management
The company places quality at the center of its approach by modernizing management methods and enhancing services related to water, sanitation, and various community facilities.
It ensures reliable and effective services based on prompt interventions, regular maintenance, and adherence to safety and quality standards.
Citizens at the Core of Strategy
The model adopted by SRM Souss-Massa prioritizes citizens.
This is reflected in improvements to reception areas and a diversification of communication channels that allow for direct and transparent handling of complaints and suggestions.
The company also strives to simplify processes to make public services more accessible and closer to users.
Dedicated Field Teams Operating Daily
Operational teams work daily across various municipalities in the region to ensure the continuity of essential services and address malfunctions within reduced timelines.
Preventive maintenance programs are also implemented to preserve the quality of public networks and infrastructures.
Modern Governance Focused on Performance
This initiative is part of a comprehensive vision aimed at establishing modern governance for public services, based on innovation, the use of technology, and the development of human skills.
The celebration of World Quality Day exemplifies the company’s intent to embed a professional culture based on responsibility, transparency, and commitment to citizens.
A Vision Focused on Sustainable Improvement of Living Conditions
Through this strategic orientation, the Souss-Massa Regional Multi-Services Company confirms its role as a key regional partner, working towards the establishment of a modern public service model founded on quality, proximity, and continuous listening.
This commitment directly contributes to improving living conditions and reinforcing citizens’ trust in public services.
