Regional Call Center for Water and Electricity Services in Rabat–Salé–Kénitra: Continuous Service and Genuine Proximity to Citizens

The Rabat–Salé–Kénitra Regional Multiservice Company continues to enhance its communication mechanisms with citizens through its Regional Call Center, which has become an essential link between users and intervention teams. This center aims to ensure optimal responsiveness, improve service quality, and provide direct and effective support to all residents in the region.

An operational center dedicated to serving citizens around the clock

The Regional Call Center operates 24 hours a day, seven days a week, allowing citizens to contact services at any time—whether it’s regarding emergencies like power outages, water leaks, or inquiries about bills and technical services. This continuous availability is one of the cornerstones of the company’s commitment to facilitating access to services and bolstering user trust.

Direct responses to address all requests

The center provides a direct contact with the company’s teams, receiving complaints and calls from users and directing them to the appropriate technical services. A rigorous follow-up of requests until resolution ensures that citizens receive updates on the status of their inquiries and prompt intervention in urgent situations.

Broad coverage across key areas of the region

The Regional Call Center services encompass the entire territory of the Rabat–Salé–Kénitra region, serving residents in the provinces of Sidi Kacem, Sidi Slimane, Khemisset, and Kénitra, as well as in the prefectures of Rabat, Salé, and Skhirat–Témara. The only areas excluded are those under a delegated management system. This extensive coverage ensures a consistent and accessible service for all citizens in the region.

A single number to simplify communication

The company provides an easy-to-remember unique number:
080 1000 800
This number allows citizens to contact the center to report issues or ask questions. A specialized team manages the reception, guidance, and support of requests from start to finish, within a professional and meticulous framework.

A precise tracking system to ensure quality of interventions

The role of the center extends beyond receiving calls; it also relies on a modern system for precise tracking of requests and complaints, ensuring effective handling and rapid response from technical teams on the ground. This setup serves as a crucial pillar in improving public services related to water, electricity, and liquid sanitation through professional interventions and ongoing monitoring.

Modern and accessible communication channels

To strengthen its engagement with citizens, the company also offers several digital communication channels that enable easy and smooth access to information and services. This initiative is part of a comprehensive strategy aimed at modernizing public service delivery, making it more effective, transparent, and tailored to meet the needs of users.