Launch of the New Version of the “Chikaya” Platform to Enhance Healthcare Services

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Launch of New Health Sector Platform ‘Chikaya’ in Rabat

A new version of the “Chikaya” platform dedicated to the healthcare sector was launched on Monday, April 13, in Rabat. This initiative is part of a project aimed at establishing a national integrated system for receiving and processing citizens’ complaints, utilizing advanced digital tools to enable precise and effective tracking.

Strengthening Transparency and Citizen Trust

This project aligns with the Royal High Directions of Mohammed VI, aiming for a profound reform of the national healthcare system. The goal is to enhance the quality of services while reinforcing transparency and citizen trust.

A Multichannel Platform Accessible to All

Minister of Health and Social Protection, Amine Tahraoui, stated that this new version will allow citizens to submit their health-related complaints, whether pertaining to the public or private sector, through several channels: an online portal, phone, “WhatsApp” application, SMS, and email.

Advanced Monitoring and Processing Mechanisms

The initiative relies on a national listening center organized methodically, supported by a modern digital platform. Specialized teams are tasked with receiving, classifying, and directing complaints, while ensuring follow-up until resolution, based on deadlines appropriate to the nature of each case.

Improving Quality and Supporting Decision-Making

This initiative aims to enhance the quality of complaint handling through an approach based on active listening, data analysis, and responsiveness. This contributes to increasing citizen satisfaction and reducing dysfunctions within the system.

A Catalyst for Digital Transformation in the Sector

This project also serves as a crucial lever to accelerate the digital transformation of the healthcare sector. It seeks to improve transparency and ensure better monitoring of cases, placing citizens at the core of the system.

Dedicated Channels for Submitting Complaints

The ministry provides citizens with the “Chikaya” platform at www.chikayasante.ma and a toll-free number, 0801005353, accessible by phone, “WhatsApp,” and SMS, to ensure rapid and effective communication with the relevant services.

This translation maintains the original article’s tone and intent while ensuring it reads smoothly in English.