SRM Opens a New Customer Agency in Oulad Ali Toualaa for Enhanced Service

SRM: The Regional Multiservice Company (SRM) Casablanca-Settat recently inaugurated a new client agency in Oulad Ali Toualaa, located in the Benslimane province. This opening is part of SRM’s strategy to strengthen local services in rural areas and to expand its network of agencies across the entire regional territory.

The official ceremony was attended by the General Director of SRM, several company executives, and local authorities. During the inauguration, El Mustapha Charnoubi, the Provincial Director of Benslimane, emphasized the significance of this new facility for the local community.

He stated that the Oulad Ali Toualaa agency represents “a crucial step in the territorial dynamics we are fostering to bring public service closer to citizens in rural areas through modern spaces that meet quality standards, while improving the customer experience and facilitating access to services.”

Designed to the same standards as the agencies located in urban centers, this new branch will allow nearly 12,000 clients to more easily access SRM services. It will serve the municipalities of Oulad Ali Toualaa, Oulad Moumen, Mellila, Ahlaf, Oulad Yahia Louta, Oulad Sidi Ahmed, Rdadna Oulad Malek, Lakhsasma, and Moualine El Oued.

The agency features a modern reception area, uniform equipment, and qualified personnel, ensuring a professional service. Users will find a comprehensive range of services, including:

SRM also reminds that it launched a network of 10 mobile agencies equipped to serve rural areas, remote douars, and souks a few months ago. One of these mobile agencies is already dedicated to the most isolated sectors of the province of Benslimane, targeting around 8,000 clients, thereby enhancing the complementarity between fixed and mobile infrastructures.

This momentum will continue into 2026, with an ambitious program to open 10 new fixed agencies and deploy 10 additional mobile agencies throughout the Casablanca-Settat region. By that time, SRM will have nearly 200 contact points, solidifying its commitment to inclusive, accessible, local public service, benefiting all categories of citizens.