Redal at the Heart of the Transformation of Water and Electricity Services in Rabat
Redal is no longer just the operator responsible for managing water and electricity networks in Rabat, Témara, and Salé; it has now become an essential pillar of urban infrastructure, a discreet guarantor of continuity of life in the region. In a context marked by increasing pressure on water resources and a sustained rise in energy demand, the company has opted for a model grounded in ongoing investment, innovation, and operational proximity.
Investments Transforming Networks
In recent years, Redal has solidified a strategy founded on the principle of “investing before a crisis,” a costly yet effective bet. Year after year, the company has doubled its efforts to renew networks, secure stations, and strengthen infrastructure to prevent sudden breakdowns. This proactive approach has allowed the capital to avoid widespread interruptions during periods of high heat and peaks in consumption, while also enhancing the resilience and responsiveness of its facilities.
The Digitization of Services: A Silent Revolution
Redal has heavily invested in digital transformation, becoming one of the most advanced operators in streamlining procedures—from online payments to smart meter readings, to digital counters that allow clients to manage their accounts remotely. This digitalization has not only streamlined access to services; it has also reduced complaint processing times and increased transparency in billing and operation tracking.
Water Conservation: A National Strategy Implemented Locally
Rabat has not escaped the effects of drought, but Redal has responded with a range of concrete actions: extensive programs for detecting hidden leaks, renewal of thousands of meters of old pipes, optimization of pressure, and redistributing resources among neighborhoods, along with awareness campaigns promoting rational water use.
This integrated strategy has significantly reduced losses within the network, a determining indicator in urban water management.
Electricity: Energy Security Begins with Attention to Detail
Expanding transformer stations, strengthening electrical lines, and regular nighttime maintenance are just a few of the interventions undertaken throughout the year to prevent unexpected outages. Thanks to these efforts, Rabat boasts a rate of interruptions lower than the national average, a result achievable only by substantial investments and ongoing technical rigor.
Proximity to Citizens: A Reality, Not a Slogan
Redal’s current vision is clear: The client is not just a number; they are at the center of service. In this spirit, the company has strengthened its on-the-ground presence, increased the number of its agencies, developed its communication channels, and expanded its rapid response teams, which mobilize effectively in emergencies.
Redal: A Partner in Urban Development
From major development projects to urban extensions, the company collaborates closely with local authorities to ensure the availability and modernization of networks even before construction projects begin. This coordination guarantees managed urban growth, free from sudden disruptions or unforeseen pressures on infrastructure.
A Company That Acts Before Threats Emerge
Redal has succeeded in merging continuous public service, prudent investments, advanced digitalization, and citizen proximity. In a rapidly expanding region faced with unprecedented water challenges, this approach is now viewed as essential: it is the primary condition for the stability of the capital and its ability to continue developing peacefully.
