World Quality Day: The Souss-Massa Multiservice Regional Company Reaffirms Its Commitment to Quality Service
On the occasion of World Quality Day, the Souss-Massa Regional Multi-Services Company delivered a strong institutional message, affirming its commitment to providing services that meet citizens’ expectations through proximity, active listening, and continuous improvement of user experience.
Quality at the Heart of Management
The company places quality at the core of its approach by modernizing its management methods and enhancing services related to water supply, sanitation, and various public facilities.
It ensures reliable and efficient services based on prompt interventions, regular maintenance, and adherence to safety and quality standards.
Citizen-Centric Strategy
The model adopted by the Souss-Massa RM Company prioritizes the citizen.
This is reflected in the improvement of welcome spaces and the diversification of communication channels that allow for direct and transparent receipt of complaints and suggestions.
The company also strives to simplify processes to make public services more accessible and closer to the users.
Dedicated Field Teams
Operational teams engage daily in various municipalities across the region to ensure the continuity of essential services and address issues in a timely manner.
Preventative maintenance programs are also implemented to safeguard the quality of public networks and infrastructure.
Modern Governance Focused on Performance
This dynamic is part of a comprehensive vision aimed at establishing modern governance of public services, based on innovation, the use of technology, and the development of human skills.
Celebrating World Quality Day illustrates the company’s desire to instill a professional culture rooted in responsibility, transparency, and commitment to the citizen.
A Vision for Sustainable Improvement of Living Conditions
Through this strategic orientation, the Souss-Massa Regional Multi-Services Company reaffirms its role as an essential regional partner, working towards the establishment of a modern public service model rooted in quality, proximity, and ongoing listening.
This commitment directly contributes to improving living conditions and strengthening citizens’ trust in public services.
