AtlantaSanad Achieves ISO 9001 Certification for Health Insurance, Automotive Insurance, and Claims Management
AtlantaSanad Reinforces Its Commitment to Operational Excellence and Quality Service
AtlantaSanad is stepping up its dedication to operational excellence and quality service. The company has announced the receipt of the NM ISO 9001:2015 certification for its Health Insurance, Auto Insurance, and Claims Management activities, while successfully renewing this certification for its Life Insurance, Bancassurance, and Microinsurance branches.
Awarded by the independent organization Bureau Veritas, this certification verifies that the company’s processes comply with international standards for quality management, customer satisfaction, continuous improvement, and operational performance.
This distinction aligns with AtlantaSanad’s transformation strategy aimed at simplifying customer journeys, enhancing user experience, and boosting service efficiency through innovative and digital solutions.
In this spirit, the company continues to develop its digital ecosystem by adopting a multi-channel approach. It is enriching its digital tools, including its mobile application and WhatsApp platform, to offer more remote access services.
Policyholders can now obtain auto insurance quotes, locate the nearest agency or broker, access various health insurance services, track the status of their reimbursements, and review the history of their benefits and administrative documents.
AtlantaSanad is also enhancing its technological offering with ASSIA, its AI-based conversational assistant. Available 24/7, this solution enables clients to quickly obtain information and perform several online tasks.
Additionally, the company is rolling out its remote automotive expertise service nationwide. This solution allows for assessments to be conducted directly at the accident site, with compensation offered within one hour for material damages under 10,000 dirhams.
AtlantaSanad is further facilitating access to reimbursements through a network of over 5,000 Cash Plus points distributed across the Kingdom, reaffirming its commitment to bringing services closer to clients and accelerating its digital transformation.
With these certifications and innovations, AtlantaSanad solidifies its position among the major players in Morocco’s insurance sector and confirms its ambition to provide increasingly effective, accessible services centered around the needs of policyholders.
